Bayside City Council, New South Wales

Prior to the opening of Rockdale’s new central library in July 2016, spirited discussions about the whole library network and how it could adapt to changing uses, emerging population hubs, digital technologies, and new service possibilities occurred. Project Sisu has co-designed a new service model, which included a participative strategy development process with council stakeholders and all library staff.

In addition, we worked with staff to plan the transition ahead, helped managers shape an advocacy ‘story’, and designed a written history of the whole process.

Project outcome

Library and customer service staff embarked on a six-week transition planning and user experience program aimed at supporting library, customer and development planning services  to work seamlessly together for the first time in a new, shared space. A new project is underway to support a similar transition process in another part of the recently merged municipality.