State Library of NSW

Three-month intensive program designed for library personnel facing council mergers and/or significant organisational change  processes. The program supported twenty participants to:

• differentiate between structural change initiatives and the psychological dimension of transitions
• develop practical skills and techniques to navigate the stages of transition and, in particular, to optimise the potential of the limbo zone between the ending of the old structure and the beginning of the new
• expand skills repertoire of user-centred engagement skills and processes
• build a transition oriented team.

Project outcome

The positive feedback was overwhelming. People said:

“I loved this training, it was the most practical training I have ever attended. I walked away with ideas, new skills and a can do attitude.”

“Transition management is very different to change management and too often not acknowledged. I feel confident now in knowing how important it is to understand all aspects of transition, particularly the human aspect, and how valuable this knowledge is to having a positive and successful transition.”

“Toolkit: New, fresh, unexpected resources. New thinking. Renewed confidence. A desire to try (even if I fail in the process). To work from conviction and intuition more.”